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INVESTIGATION AND COMPLAINTS

 

COMPLAINTS

If you are unhappy with the services of a Real Estate Agent and it is difficult to know what to do about it, find out how to resolve the dispute with LASRETRAD and the latest complaints in our Complaints Data and Feedback Menu.

Estate Agent Firms or Companies that we regulate must have a procedure for resolving disputes with their clients. If you have a complaint, it is best to ask the individual, firm or company involved to do the right thing first by resolving the issue amicably. However, if you are not satisfied with their response after due diligence, contact us at the LASRETRAD office nearest to you.

 

HOW TO COMPLAIN

STEPS TO MAKING A COMPLAINT

Follow our steps for making a complaint:

        Pick and fill the complaint form from any LASRETRAD office nearest to you or download the

         complaint form from our website.

        Any field marked with an asterisk must be completed before submission.

        Complaints can only be accepted if they are in this form or in writing with supporting

         documents.

        You can mail or deliver the completed form to us at, LASRETRAD, 2A, Adekunle Banjo

         Avenue, Shangisha, Magodo, Lagos, Nigeria. +234(0)8033067946, 01-8448145.

 

INVESTIGATION OF COMPLAINTS

Investigation depends on the nature of complaints.

In cases of fraudulent/unsatisfactory conduct in Real Estate transaction, Investigation starts with:

           The invitation of the parties.

           Request for documents (where applicable).

           Visit to the property involved where necessary.At this stage, the Monitoring and Control

            Unit would be invited to evaluate the level of infractions or development in order to

            ascertain the claims involved and the next line of action.

 

ADOPTION OF ALTERNATIVE DISPUTE RESOLUTION (ADR)

Where ADR fails, the matter is referred to Directorate of Public Prosecution and/or Ministry of Justice for Prosecution.

 

LASTRETRAD PUBLISHED COMPLAINT/DECISIONS

Complaint/decisions or on-going investigation can be viewed on this page.

Latest decisions on: 

        UNSATISFACTORY CONDUCT

        FRAUD

        MISCONDUCT